ba 99 Privacy Policy

1 Introduction and Scope

This privacy policy applies to the ba 99 platform and all services under it. By using our website, registering an account, or using any of our services, you are considered to have automatically agreed to the terms of this policy.

We store the information you share with ba 99 with great responsibility. Learning more about us will show you that user safety and trust are at the core of our values.

This policy applies to users residing in Bangladesh and covers all ba 99 services — sports betting, casino games, deposits, withdrawals, and communication channels.

2 Information We Collect

ba 99 collects two types of information: (a) information you provide directly, and (b) information collected automatically from your usage patterns.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — a 21+ age limit applies to all activities)
• Mobile number and email address
• Password (stored in encrypted form; never kept as plain text)
• Mobile banking numbers for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• National ID or passport details for identity verification (where applicable)

2.2 Information Collected Automatically

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Time spent on the site, pages visited, and click patterns
• Cookie and local storage data (see Section 8)
• Referral source and campaign parameters

2.3 Information Received from Third Parties

For fraud prevention and identity verification, we may verify limited information from trusted third-party services. Only the minimum necessary information is used in such cases.

3 Purpose of Using Your Information

ba 99 uses your information for the following purposes:

• To create, manage, and ensure secure login to your account
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and VIP rewards
• To provide 24/7 customer support via live chat and email
• To prevent fraud, money laundering, and unauthorized access
• To improve platform performance and fix bugs
• To comply with applicable laws and regulations
• To show relevant content based on your preferences

We do not use your information beyond these purposes. If we ever need to use your information for a new purpose, you will be notified separately and, where required, your consent will be obtained.

4 Information Sharing and Disclosure

4.1 When Information May Be Shared

ba 99 does not sell your personal information to third parties. However, information may be shared in a limited way in the following situations:

• Service Partner Providers: Payment processors (bKash, Nagad, Rocket, Upay), security verification services, and technical support providers — only the information necessary for them to carry out their functions.
• Legal Obligations: Required information may be provided in response to a court order or a valid request from a government authority.
• Business Changes: In the event of a merger or acquisition, users will be notified in advance.

4.2 What Is Never Shared

• Your identifying information with advertisers or marketing companies
• Your password or full payment account details
• Your gaming history or detailed transaction information with any third party for commercial purposes

5 Data Security Measures

ba 99 uses industry-standard security technology to keep your information safe. All communication is handled through SSL (Secure Socket Layer) encryption, which prevents third-party access while data is in transit.

5.1 Technical Security

• Advanced hashing algorithms used for password storage
• Transaction data stored in encrypted databases
• Automated alerts for suspicious logins or unusual transactions
• Regular security audits and vulnerability assessments

5.2 Administrative Security

• Only authorized staff can access user information
• Every access is logged and regularly reviewed
• Staff receive regular training on data protection

However, no digital system is 100% secure. Keeping your own account password confidential and not logging in from unfamiliar devices is equally important.

6 Data Retention Period

ba 99 retains your information for as long as your account is active and for any legally required period after that. The following guidelines are followed:

• Account Information: Retained for a minimum of five years after account closure, as required under anti-money laundering regulations.
• Transaction Records: All financial transaction records are retained as required by law.
• Technical Logs: Server logs are generally kept for up to 90 days, after which they are automatically deleted.
• Cookie Data: Managed according to your browser settings or cookie expiry.

When the retention period ends, data is securely deleted or anonymised.

7 Your Rights

ba 99 believes every user should have active control over their own information. You may exercise the following rights:

7.1 Access and Portability

You may request a copy of the information stored in your account at any time. ba 99 will provide it within a reasonable time.

7.2 Correction

If any of your information is incorrect or incomplete, you may request a correction via live chat or email.

7.3 Deletion

If you request account closure, ba 99 will delete all information except what is legally required to be retained, within the set timeframe.

7.4 Withdrawal and Objection

You may withdraw your consent for marketing communications at any time. This will have no effect on your use of the core service.

Read our Responsible Gaming guidelines to stay informed about responsible play, including account management and self-control options.

8 Cookie Policy

ba 99 uses cookies to run the website smoothly and improve your experience. The types of cookies used are listed below:

8.1 Essential Cookies

These are necessary for the basic functions of the site — such as maintaining your login status and saving your bet slip. The site cannot be used without these cookies.

8.2 Functional Cookies

These cookies remember your language preference, favourite game categories, and other settings so you do not have to set them up each time.

8.3 Analytical Cookies

These cookies are used to understand how users are using the site. This information helps improve the site and does not contain any personal identifying details.

8.4 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause some important features of the site to not work properly.

9 Protection of Minors

All ba 99 services are for persons aged 21 and above only. We do not knowingly collect any information from persons under 21.

Age is verified at registration. If it later comes to light that an account belongs to someone under 21, the account will be closed immediately and the related information will be deleted.

If you believe someone you know who is a minor is using this platform, please notify our support team immediately.

10 Policy Changes and Updates

ba 99 may update this privacy policy in line with changes to our services or applicable laws. For any significant changes:

• A notification will be sent to your registered email or mobile number
• A clear notice will be displayed on the site
• The "Last Updated" date at the top of the page will be changed

Continuing to use the site after the notice will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

Read our Terms and Conditions for full details on general terms of use, including account usage, bonuses, and transactions.

11 Contact and Complaint Resolution

If you have any questions, requests, or complaints regarding this privacy policy, please contact the ba 99 support team. Our team provides service in both Bengali and English, 24/7.

For data protection requests, write "Privacy Request" in the subject line of your email — this will help us process it faster. We generally respond within 5 business days.

For general enquiries and service information, visit our FAQ section, where you can find answers to many questions about accounts, payments, and bonuses.